Shipping & Delivery Policy
Fast, reliable, and transparent delivery experience.
Last Updated: March 18, 2026
This Shipping & Delivery Policy applies to all orders placed on www.mallgroves.in, operated by Mallgroves (Heptagene Corporation).
Shipping Coverage
We currently ship across India. Availability may vary depending on location and logistics partner serviceability.
Order Processing
Orders are processed within 1–3 business days. Orders placed on weekends or public holidays may experience slight delays.
Delivery Timeline
Metro cities: 3–7 business days
Non-metro locations: 5–10 business days
Timelines are indicative and not guaranteed.
Tracking
Tracking details will be shared once your order is shipped.
Delays in Delivery
Delays may occur due to weather conditions, natural disasters, strikes, lockdowns, logistics disruptions, or high order volumes. We shall not be held liable for such delays.
Order Cancellation by Us
Orders may be cancelled due to product unavailability, payment issues, delivery constraints, or suspected fraud. Refunds will be issued accordingly.
Shipping Charges
Shipping charges (if applicable) will be displayed at checkout.
Delivery Issues
Any delivery-related issues must be reported within 48 hours of the expected delivery date.
Force Majeure
Force Majeure Event: The Company shall not be liable for delays caused by events beyond its control such as natural disasters, pandemics, government restrictions, or logistics disruptions.
Suspension: Obligations may be temporarily suspended during such events.
Right to Cancel: Orders may be cancelled if delays continue. Refunds will be issued accordingly.
No Liability: No liability for indirect or consequential damages.
Customer Acknowledgment: By using the website, you agree to this clause.
Contact Us
Mallgroves (Heptagene Corporation)
Website: www.mallgroves.in
Email: admin@mallgroves.in
Phone: 9864547923
Address: Jayanagar, Duliajan, District: Dibrugarh, Assam, 786602